At Enovis, our return policy is congruent with industry standards, with some products enjoying extended guarantees. Our custom-made Defiance brace comes with a limited lifetime warranty, while other rigid braces carry a one-year warranty. Defiance limited lifetime warranty covers only the latest brace revision. Our products have a limited warranty from the date of purchase (see table below) against defects in materials and workmanship. Normal wear and tear during the usage of a product is not considered a defect.
Off the Shelf Rigid Bracing
| Product Family |
Frame and Hinge |
Associated Soft Goods |
|---|---|---|
| Armor | 12 months |
6 months |
| FullForce | 12 months | 6 months |
| SE-4 | 12 months | 6 months |
| Renegade | 12 months | 6 months |
| 4titude | 12 months | 6 months |
| OA Adjuster 3 | 12 months | 6 months |
| OA Nano | 12 months | 6 months |
| ROAM OA | 12 months | 6 months |
Custom Bracing
| Product Family |
Frame and Hinge |
Associated Soft Goods |
|---|---|---|
| Defiance |
Aluminum gears (Standard): 5-year warranty |
6 months |
| Stainless Steel Gears OR Fourcepoint Hinge: Limited lifetime warranty |
||
| A22 | Contact sport: 12 months |
6 months |
| Non-contact: 5-year |
* Soft goods accessories for rigid and functional bracing requested beyond the 6 month warranty will be sold separately.
Return Process
DonJoy, Procare, Aircast, Exos
Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at customercare@enovis.com or by phone 800-336-6569. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.
Chattanooga
Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at chattorders@enovis.com or by phone 866-512-2764. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.
BellHorn
Before returning or exchanging any product, please contact a Customer Care Representative for a Return Merchandise Authorization (RMA) by email at bellhorn@djoglobal.com or by phone 800-226-4799. They will assist you with product specific return policies. Non-warranty returns will be accepted within 180 days from date of purchase and will be subject to a 15% restocking fee.